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Free shipping - On orders over $300

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

Local Pickup Text 205-567-1326

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"Why Buy From Us?"

HAIR BY SHONAE

1. Premium Quality: We source the finest virgin hair from trusted suppliers around the world.

2. Versatility: Whether you're looking to add length, volume or a pop of color to your hair, out extensive collection offers variety of offers that suit your needs and preferences.

3. Exceptional Customer Service: We are committed to providing an exceptional customer service experience from start to finish. Our team is here to assist you everystep of the way.

Terms of Service

HAIR BY SHOANE

TERMS & CONDITIONS

ZERO TOLERANCE CHARGEBACK POLICY 

FAQ

FAQ (Frequently Asked Questions)

1. What are the different types of hair HBS offers?  HBS has three tiers of hair collections Tier one is our Luxury collection. 100% virgin single donor hair. Tier 2 is our affordable Brazilian collection. This collection is human hair collected from donors. Tier 3 is our Raw Indonesian collection. Sources directly from Indonesia..

2. Are your hair extensions for all hair types ? Yes, our products are made to cater to all hair types, from straight to curly, coarse to fine. We believe there's something for everyone to enhance their natural beauty.


Product-Specific Questions:

3. What is HD Lace?  HDLace (High Defintion lace) is the thinnest lace you will find on the market. HD lace will offer the most undetectable application with minimal customization. 

4. What is the difference between a closure and frontal? A closure covers the top front part of your head.  It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have.  We carry 4 “by 4” and 5” by 5” Closures. All of our lace products are made with luxury HD lace.

A lace frontal covers the entire front perimeter of your head from ear to ear.  Frontals have a dimension of 13 inches to 4 inches. The versatility of frontals are endless because you are able to part it in any direction.  All of our lace products are made with luxury HD lace. 

5.How do I know which hair to purchase? See product pages. 


Order & Shipping Questions:

6. How long will it take for my order to arrive? Local deliveries usually take 3-5 days, while international deliveries range between 10-15 days, depending on the destination.

7. How can I track my order? Once your order is dispatched, we'll send you an email with a tracking number. 

8. Can I change my shipping address after placing an order? If your order hasn't been shipped yet, please contact our customer service immediately to make any changes. Once the order has been dispatched, we're unable to alter the shipping details.


Return & Refund Questions:

9. What is your return policy? All sales are final. 

10. I ordered online, but want to cancel, Can I do that? We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.


 

 

Our Story

 

HBS the brand is a Birmingham, Alabama based luxury hair company owned and operated by Shonae. As the founder of our premier online virgin hair store, my journey into the world of luxury hair extensions began 7 years ago with a passion for beauty and a commitment to quality. Inspired by the desire to offer discerning customers the finest hair products available, I embarked on a mission to source the most exquisite virgin hair from around the globe. With an eye for detail and a dedication to authenticity, I carefully selected suppliers who shared my commitment to excellence, ensuring that each strand of hair we offer is of the highest quality. Driven by a relentless pursuit of perfection, I curated our collection, handpicking each bundle to meet the exacting standards of our discerning clientele. Today, our online store stands as a testament to the vision that sparked its inception—a beacon of luxury, quality, and sophistication in the world of virgin hair extensions.

Refund Policy

HAIR BY SHOANE

Refund Policy

Thank you for choosing Hairbyshonae. We're committed to ensuring the satisfaction of our valued customers. While we don't offer refunds, we understand things happen. 

 

Damages and issues:

Please inspect your order upon reception and contact us immediately at hairbyshonae@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

One-on-One Assistance:

  • If you're experiencing challenges or not seeing the results you expected, please don't hesitate to reach out. We offer one-on-one assistance to ensure you're using the products correctly and to address any concerns you might have.
  • Our experts are here to guide you through best practices, application techniques, and more to make the most out of your HBS products.

Contact Us:

  • For questions, one-on-one assistance, or any other queries, please contact our Customer Service Team at hairbyshoane@gmail.com 

Thank you for your understanding and trust in Hair By Shonae the brand. We're dedicated to helping you achieve your hair goals. 

Shipping and Store Pickup

HAIR BY SHOANE

Shipping Information

Processing Time?

Orders are processed Monday-Friday. NO WEEKENDS.

All virgin & raw extensions orders will be processed within 3-5 business days. Custom Units will be processed within 14-21 business days but can vary or possibly be extended a few days depending on the volume of luxury unit orders in progress, or any unforeseen issues.

NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL

How much is shipping?

Shipping rate fee of $9.00. Shipping is FREE on orders over $300.

How long does it take to ship my order?

We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 3-7 business days. (EXCLUDING WEEKENDS) Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be sure to check your spam for any updates as they may get filtered. 

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When will I get my shipment? 

We are located in Alabama. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. Please be sure to check your spam for any updates as they may get filtered. 

Instore Pickup 

Please allow 3-5 business days for processing. Once we send a pickup email or text, please call 2055671326 for your pickup day and time. 

PICK UP DAYS 

WEDNESDAY-THURSDSY 9AM-6PM

FRIDAY 9AM-4PM 

SATURDAY-TUESDAY IS CLOSED 

  

Sezzle Buy Now, Pay Later

 Sezzle payments will only be accepted on orders of $200 or more. You will be fully refunded if you checkout with Sezzle on items under $200.

Contact Us

HAIR BY SHONAE

WE'RE HERE FOR YOU!
Have questions about our hair?
Need wholesale orders?
Our customer service experts are here to assist you!
Contact Us
Email: Hello@hairbyshonae.com