Refund Policy

Thank you for choosing Hairbyshonae. We're committed to ensuring the satisfaction of our valued customers. While we don't offer refunds, we understand things happen. 

 

Damages and issues:

Please inspect your order upon reception and contact us immediately at hairbyshonae@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

One-on-One Assistance:

• If you're experiencing challenges or not seeing the results you expected, please don't hesitate to reach out. We offer one-on-one assistance to ensure you're using the products correctly and to address any concerns you might have.
• Our experts are here to guide you through best practices, application techniques, and more to make the most out of your HBS products.

Contact Us:

• For questions, one-on-one assistance, or any other queries, please contact our Customer Service Team at hairbyshoane@gmail.com 

Thank you for your understanding and trust in Hair By Shonae the brand. We're dedicated to helping you achieve your hair goals.