FAQ (Frequently Asked Questions)

1. What are the different types of hair HBS offers?  HBS has three tiers of hair collections Tier one is our Luxury collection. 100% virgin single donor hair. Tier 2 is our affordable Brazilian collection. This collection is human hair collected from donors. Tier 3 is our Raw Indonesian collection. Sources directly from Indonesia..

2. Are your hair extensions for all hair types ? Yes, our products are made to cater to all hair types, from straight to curly, coarse to fine. We believe there's something for everyone to enhance their natural beauty.

Product-Specific Questions:

3. What is HD Lace?  HDLace (High Defintion lace) is the thinnest lace you will find on the market. HD lace will offer the most undetectable application with minimal customization. 

4. What is the difference between a closure and frontal? A closure covers the top front part of your head.  It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have.  We carry 4 “by 4” and 5” by 5” Closures. All of our lace products are made with luxury HD lace.

A lace frontal covers the entire front perimeter of your head from ear to ear.  Frontals have a dimension of 13 inches to 4 inches. The versatility of frontals are endless because you are able to part it in any direction.  All of our lace products are made with luxury HD lace. 

5.How do I know which hair to purchase? See product pages. 

Order & Shipping Questions:

6. How long will it take for my order to arrive? Local deliveries usually take 3-5 days, while international deliveries range between 10-15 days, depending on the destination.

7. How can I track my order? Once your order is dispatched, we'll send you an email with a tracking number. 

8. Can I change my shipping address after placing an order? If your order hasn't been shipped yet, please contact our customer service immediately to make any changes. Once the order has been dispatched, we're unable to alter the shipping details.

Return & Refund Questions:

9. What is your return policy? All sales are final. 

10. I ordered online, but want to cancel, Can I do that? We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.